Transactional SMS are those sent to your existing customers/users/clients about the product or service dispatch/delivery/alert notifications and which can be sent 24*7. Promotional SMS’s are used to promote your business to any mobile number in India and which can be sent 9a.m to 9p.m.
A specified message contain with static and dynamic form whose nature should be Transactional and will be added by us in client user account. Template has the privilege to get delivered on DND number only after DND agreement with Pinnacle.
All the missed call numbers will be store into the database &those numbers can be helpful for the lead generation, verification process, Generate / Retrieve Password, Opinion Polls, Live Event Voting, Coupon Delivery, Customer Feedback, User Verification, Rating System, Opt-in List building, Information pulling, Call back request, Contest Lucky Draw.
Toll-free service is a one-way incoming long-distance service that allows a business/Organization to receive calls at no charge to the caller.
Toll-free numbers are increasingly popular for professional as well as personal use. Toll free number is a way to attract new customers for any business and helps to build customer loyalty. It is also a good way to assist traveling employees.
No. Our Toll- Free Number Service does not require any special equipment. When you are provided with a toll-free number and you are authorized for our service, we will set it up for you. Thus, you can attend toll free incoming calls through either fixed telephone or mobile phone.
Businesses/Organizations can receive thousands of calls simultaneously without any impact on their service or that of other customers. If your toll-free number will be taking large volumes of simultaneous calls, we recommend you to contact our technical support to increase server efficiency and PRI.
Interactive Voice Response (IVR) is a phone system application that prompts callers with recorded messages and options and processes voice input and/or touch-phone keypad selections from these menus. The IVR script responds to this input by providing appropriate information in the form of voice answer or provides a connection to a "live" operator.
IVR applications can be developed by Pinnacle’s professional staff in a timely manner. Prior to signing an agreement, our personnel will analyse the IVR requirements and these will be jointly approved by both you and Pinnacle.
Once the contract has been signed, we will begin developing the flow of the IVR and will provide a test version for you to approve. Once approved and further tested, it will be implemented at our IVR call centre.
This entire process generally takes just a few days or weeks, depending upon the complexity of this application.
Pinnacle estimates typical monthly usage at the point of contract and includes one month’s deposit upfront. Thereafter, we provide end of month billing to clients showing service usage as well as any monthly fixed fee.
This is the maximum amount of time (in seconds) that is allowed for a caller on your IVR to enter a choice after the recording (IVR Menu Audio) is finished playing. You can set the Timeout Interval to any value as per your requirement.
A technology in which pre-recorded messages are automated to mobile/telephone users called as Voice SMS or Outbound Dialer (OBD). One can dial out list of phone numbers and play pre-recorded message through voice SMS or Outbound dialer (OBD).
An inbound call is one that a customer initiates to a call centre or contact centre. A help desk handles inbound calls as well, although calls may be made from employees rather than customers. A call center may handle either inbound or outbound calls exclusively or might deal with a combination of the two.
Yes, you can schedule calls on both mobile and landline numbers. Please make sure that the number entered is a ten-digit number for example: Mobile Number should be entered without 0 or 91 (9711520500) Landline numbers should be entered with the std code omitting 0 (1146208080).
We work on a prepaid model. As soon as you deposit the money in our accounts, the credits would be given to you. The credits will be deducted for any of the services that you consume like outgoing calls / incoming calls.
Low Risk Numbers are the numbers which are reserved for incoming calls only. High Risk Numbers are the numbers which we also use for outgoing calls and it may get disconnected due to Do Not Call Requirements. Whenever someone buys an incoming service, he is assigned 2 Numbers - Low Risk and High Risk. Low Risk Number he can publish on his visiting cards/pamphlets etc. and High-Risk number, he can use as the Sender-ID while making outgoing calls.
Call +91 83088 00004, +91 83088 00005 or email at email@example.com
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