PINNACLE'S VOICE-SOLUTIONS AND DYNAMICS

Human Voice cast marketing is gaining in popularity. It delivers a tailored voice message from your company to your customer. Marketing on Voice cast is a powerful and cost-effective way to deliver a "Clear Message" - without picking up the phone and employing the services of a call center. You can connect audience in their regional language and give them a quality experience. Such services are also highly used for delivering important transactional alerts, sending one-time-passwords and other vital information.

OUT BOUND DIALER

OBD-OUT BOUND DIALER

An out bound dialer is a solution to make large number of automated calls. Through Pinnacle Voice platform, million of customers can be reached out, with pre-recorded voice prompts and menus to present information and options to callers and gather their responses.

Under such platform, integration of several customized solutions are possible to handle the targeted audience in a smart and efficient way.

FEATURES

Reach millions at one go

Call forwarding/Bridging option

Multi Linguistic Campaign

Refined marketing leads

Auto Redial-Multiple retry mechanism for unanswered cal

Integrate IVR

Highly Scalable

Expressive Communication

Online DND Management

Bulk Distinctive Calls

eg. reading the individual's outstanding amounts and due dates respectively.

Gather customer response (DTMF)

Maximum Reach – Mobile & Landlines

Record voice of the call receive

User friendly online management

BENEFITS

Backed by best infrastructure that can handle 10 million Outbound calls per day

Secured and personalised

No Hardware or software to buy

Flat economical call rates (to all circles across India)

No setup charges

Pay only for answered calls

No monthly fees

INBOUND CALL SERVICE

IBD - INBOUND CALL SERVICE

An automated Inbound IVR dialer can receive thousands of calls simultaneously from the audiences in a smarter and efficient way

FEATURES

Customised application can be build around

Less telephonic infrastructure

Reduction in operational cost

Less overheads, Call handling is automated

Call forwarding options

Virtual 24 hour support to customers

Rich experience

Voice Recording facility

On line MIS reports

IVR

Over the past decade, Pinnacle had been able to delivered thousand of IVR module to its customers. We can deliver the most complex of requirements when it comes to creating an IVR. Be it for any brand engagement or for banking sector, Insurance companies, Telecom operators, Political parties, travel, aviation companies etc. The infrastructure is highly scalable, ideally suited for large campaigns.

IVR is a self-service application over a voice channel, designed with Pre-recorded voice prompts with customized menus. The system can gather the response also record spoken words of the customer.

IIVR is an intelligent version of IVR, it supports regional languages, e.g. if a user calls from Punjab then the menu plays in Punjabi language. However a user can also select the language of his/her own choice. Logical and dynamic voice prompts, based on geographical locations can be played with menus to present information and options to callers - and gather their responses.

BENEFITS

Make your call professional

Increase customer satisfaction and loyal

Calls can be bridge real time to assigned agents

Helpful Dashboards with Analytics

Self – select experience for the custome

Menu Driven engagement

Handle off hours queries

Can be on out-bound and inbound call

Handle high call volume

Multiple Language options

Saves large overheads

MISSED CALL NUMBERS

MISSED CALL NUMBERS

Missed call services had gained huge popularity over the years. These are virtual numbers, can be a 10digit number, a PRI number or a Toll-free Number.

When customer gives a miss call on the number, further engagements are built around. Post miss call the customer can be engaged with an auto response SMS, a voice alert, an IVR or MMS, Survey forms, coupons etc. The customer is not charged, the transaction is free.

Pinnacle’s Miss call infrastructure is one of the most reliable and secured platforms for campaigns loaded with large volumes.

Facebook had launched a “Missed call Ad unit” business in India to scale up reach with it users, Facebook had partnered with Pinnacle.

The Missed Call applications are supported by user friendly web interface, with smart API Hooks and marketing Analysis.

THE MISS CALL SERVICES ARE HIGHLY USED FOR

MASS REGISTRATION

LEAD CAPTURING

SENDING VOUCHERS

VOTING & POLLING

FEEDBACK

SALES & SUPPORT SERVICES

BRAND MARKETING

SURVEYS & COUPONS

TOLL FREE NUMBER SOLUTION

GIVE YOUR CUSTOMERS ROUND THE CLOCK ACCESS TO REACH YOU AT NO COST

Toll Free numbers allows potential customers to contact you conveniently and without hesitation.

The cost of the customer calling to you is FREE and the charges are paid by you, thus leading a better customer service.

THE TOLL FREE SOLUTIONS COMES UP WITH MULTIPLE RELEVANT BENEFITS LIKE

Customer has the convenience of calling

Integrate IVR and connect to right Department

Increase your Sales

User Friendly Dashboard

Render free phone support

Builds your Corporate Image

Better your Customer Engagement

Monitor and Record all call

Paly professional welcome message

Generate Leads & Enquiries

Real Time Analytics

Easy Integration with remote CRM

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